We found Leading Marks through a web search as we looked to improve our current dot peen equipment as we implemented the marking of the API monogram to our products. The team at Leading Marks was able to answer all of our questions all the way through; from the sourcing of products to setup and installation of our stamping machine. They provided knowledgeable feedback and guided us through the process with rapid responses and the utmost professionalism.
One of the things we liked best about working with Leading Marks is her team’s ability to suggest multiple solutions to our needs, take our situation, and run with it. Many times we have found ourselves dealing with vendors who are looking for you to have done all the work prior to speaking with them and just place an order. This was not the case as Leading Marks came along side of us and got us a setup and equipment that works for us.
The implementation of the marking equipment from Leading Marks was able to take the current application and reduce its processing time from 30-45 seconds down to a couple of seconds! We were able to take a process that was holding up our entire production line and make it one of the fastest and most efficient processes that we do.
We would absolutely recommend Laurie Barcaskey of Leading Marks to other companies that have marking and traceability challenges because the customer service before and after the sale and the ongoing technical support is fantastic. The products are top of the line and performance has changed our processing for the better.